Vacancy Vacancy Sun, 07 Aug 2022 21:18:45 +0530 en-us Relation Manager Fri, 11 Feb 2022 00:00:00 +0530 Customer Engagement: - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate resolution for customer queries. - Promoting Digital Banking services for a superior customer service experience. - Profiling of customers in order to aid right cross-servicing of Bank products - Accurate logging and resolution of complaints. - Attrition control of customers. - Regular interactions with the customers and pro-actively assessing customer needs. - Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. - Ensure portfolio quality of relationship while racing considering eligibility. - Monitor large amount movements and account closure from the deposit accounts. - Ensure retention of customers Achievement of portfolio parameters : - Meet the defined objectives of the Portfolio managed by the respective VRM. Sales : - Right cross-sell of products basis profiling and engagement. - Penetration of products across groups. - Sales across all product segments-TPP, Assets, Cards etc. - Acquiring & grouping of all related IDs of the Primary ID. - Ensure Staff are trained on product knowledge and requisite certifications. - Income to be generated at a customer level. Interaction Quality : - Achieve Quality benchmarks defined from time to time. - Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality - Ensure all laid down system and process are followed as stipulated by Audit and Senior Management - Ensure accurate and timely submission of financial transactions.& requests. - Adherence to set processes of updating customer interactions in CRM next. MIS - Reporting: - Ensure timely submission of Customer base re