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- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
Achievement of portfolio parameters :
- Meet the defined objectives of the Portfolio managed by the respective VRM.
- Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
Interaction Quality :
- Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely submission of financial transactions.& requests.
- Adherence to set processes of updating customer interactions in CRM next.
MIS - Reporting:
- Ensure timely submission of Customer base re
|Experience||1 - 3 Years|
|Salary||3 Lac To 4 Lac 50 Thousand P.A.|
|Industry||Financial Services / Banking, Investments / Insurance / stock market / Loan|
|Qualification||Other Bachelor Degree, B.A, B.B.A, B.Com, B.Sc|
|Key Skills||Sales Relationship Management Relation Manager Customer Relationship Client Relationship Customer Care Customer Support Customer Service|
|About Company||Policybazaar is an Indian insurance aggregator and multinational financial technology company based in Gurgaon. The company was founded in June 2008 by Yashish Dahiya,Alok Bansal and Avaneesh Nirjar. It provides a digital platform - website and app - where users can compare insurance policies and other financial services from major insurance companies. The company is India's largest insurance aggregator, and has expanded its operations to the United Arab Emirates. Policybazaar is the flagship subsidiary of PB Fintech Ltd which also owns the credit product aggregator Paisabazaar.|
|Contact Person||Sunil Kumar|